Allergens, Food Safety & Quality Policy

Allergens, Food Safety & Quality Policy

Last Updated: 30/09/2025

At nuteroo.com, operated by CARPEBO SINGLE MEMBER P.C. (“Company,” “we,” “us,” or “our”), we are committed to transparency, consumer safety, and compliance with applicable food laws. This Policy addresses allergens, food safety, quality, and storage standards related to the products we sell.

1. Allergen Disclosure

  1. In accordance with EU Regulation (EU) No. 1169/2011, all ingredients and allergens are clearly disclosed on product labels and in Website descriptions.

  2. The following allergens may be present in our products:

    • Cereals containing gluten

    • Peanuts

    • Tree nuts (e.g., almonds, cashews, hazelnuts, walnuts, pecans, Brazil nuts, pistachios)

    • Sesame seeds

    • Soybeans

    • Milk and milk derivatives

    • Sulphur dioxide and sulphites (>10mg/kg)

  3. Customers are advised to carefully read all labels and product descriptions before purchase.

2. Cross-Contamination Disclaimer

  1. Despite strict hygiene and quality controls, products may be processed or packaged in facilities handling peanuts, tree nuts, sesame, soy, milk, and gluten-containing cereals.

  2. As a result, trace allergens may be present in any product, even where not listed as ingredients.

  3. We cannot guarantee that any product is completely free of allergens.

3. Third-Party Packaged Products

  1. In addition to products packaged directly by us, we also sell pre-packaged goods supplied by third-party manufacturers.

  2. All such products bear their original labels, ingredients, and allergen information as provided by the supplier.

  3. The Company is not responsible for errors or omissions in labeling originating from third-party manufacturers but will take all reasonable steps to ensure compliance with applicable laws.

4. Food Quality Standards

  1. The Company ensures that all food products comply with Greek and EU food safety regulations and are sourced from approved suppliers.

  2. We adhere to strict quality checks before products are dispatched to customers.

  3. As many products are natural and agricultural, variations in color, size, texture, or flavor may occur without affecting quality or safety.

5. Shelf Life and Expiry Information

  1. Products are labeled with either a “Best Before” date (indicating optimal freshness and quality) or a “Use By” date (for perishable products).

  2. Customers must check and comply with these dates.

  3. Consumption of products after the indicated date is at the sole risk of the Customer.

6. Storage Conditions

  1. To ensure food safety and maintain product quality, Customers are responsible for storing products under the recommended conditions stated on the packaging (e.g., cool, dry place, refrigeration after opening).

  2. Failure to store products as instructed may compromise quality, safety, and shelf life, for which the Company bears no responsibility.

7. Customer Responsibility

  1. Customers with allergies, intolerances, or medical conditions are solely responsible for verifying product suitability prior to consumption.

  2. Consultation with a medical professional is recommended before consuming any product if uncertain.

  3. By purchasing and consuming products from the Website, Customers acknowledge the inherent risks associated with allergens and food handling.

8. Limitation of Liability

  1. To the fullest extent permitted by law, the Company disclaims liability for:

    • Allergic reactions, cross-contamination, or trace allergens present in products.

    • Misinterpretation or misuse of allergen, nutritional, or storage information provided.

    • Consumption of products beyond their best-before or use-by date.

    • Improper storage or handling of products by Customers.

  2. The Company’s liability is strictly limited to the purchase price of the product.

9. Governing Law

This Policy shall be governed by and construed in accordance with the laws of Greece and applicable European Union food safety legislation. Any disputes shall fall under the exclusive jurisdiction of the Courts of Xanthi, Greece.

10. Contact Information

For allergen, safety, or quality concerns, please contact:

CARPEBO SINGLE MEMBER P.C.
Email: info@carpebo.com
Address: 2nd km Xanthis Lagous, Xanthi, Greece