TERMS & CONDITIONS

Terms & Conditions

Last Updated: 30/09/2025

1. Company Information

This website nuteroo.com (hereinafter referred to as the “Website”) is operated by:

CARPEBO SINGLE MEMBER P.C.

  • Company Registration Number: 161870546000

  • VAT No.: EL801706623

  • Registered Address: 2nd km Xanthis Lagous, Xanthi, Greece

  • Contact Email: info@carpebo.com

By accessing and using this Website, you agree to be bound by the following Terms and Conditions. If you do not agree, you should refrain from using the Website.

2. General Provisions

  1. These Terms & Conditions govern all sales of goods made through the Website.

  2. The Company reserves the right to amend, update, or revoke these Terms at any time without prior notice.

  3. Any modifications shall be effective from the moment they are posted on the Website.

  4. Continued use of the Website constitutes acceptance of the updated Terms.

3. Products and Pricing

  1. The Company sells nuts (raw and processed), dried fruits, confectionery, herbs, spices, honey, jams, and nut butters.

  2. All prices are displayed in Euros (€) and are inclusive of Value Added Tax (VAT) at the applicable rate.

  3. The Company reserves the right to change prices without prior notice. Such changes shall not affect confirmed orders.

  4. Product descriptions and images are provided for information purposes only and may differ slightly from the delivered product.

4. Ordering Process

  1. Orders are placed via the WooCommerce platform.

  2. Upon placing an order, the customer will receive an automated order confirmation by email.

  3. The Company is not liable for non-receipt of confirmation emails caused by inaccurate contact details provided by the customer.

  4. Submission of an order constitutes a binding offer by the customer to purchase the selected products.

5. Payment Terms

  1. The following payment methods are accepted:

    • Credit/Debit Cards

    • PayPal

    • Apple Pay & Google Pay (processed via Stripe)

    • Viva Smart Checkout (processed via VivaPayments)

  2. All transactions are conducted in a secure environment (SSL encryption).

  3. The Company may refuse a transaction in cases of suspected fraud or misuse.

6. Shipping and Delivery

  1. Orders are shipped via DHL Courier and Box Now.

  2. Processing time is usually 1–5 business days following confirmation of the order.

  3. Delivery times depend on the shipping provider and destination. Delays caused by third-party carriers, force majeure, or customs procedures are beyond the Company’s control.

  4. Shipping costs are displayed during checkout prior to final confirmation of the order.

7. Right of Withdrawal & Returns

  1. Consumers have the right to withdraw from the contract within 14 days of receiving the goods, in accordance with EU consumer law.

  2. The right of withdrawal does not apply to goods that are sealed for health protection or hygiene reasons and have been unsealed (e.g., opened food products).

  3. Returns are at the customer’s expense, unless the goods are defective or delivered in error.

  4. Refunds will be processed within 14 days from receipt of returned goods, using the same payment method as the original transaction.

8. User Obligations

By using the Website, you agree to:

  1. Provide accurate and complete personal information during checkout and account registration.

  2. Use the Website solely for lawful purposes and not engage in fraudulent or abusive conduct.

  3. Refrain from attempting to disrupt or interfere with the operation of the Website.

  4. Not reproduce, duplicate, copy, sell, resell, or exploit any part of the Website without express written permission from the Company.

9. Disclaimer on Nutritional and Allergen Information

  1. The Company makes every effort to ensure that product descriptions, including nutritional information and allergen warnings, are accurate.

  2. However, due to variations in suppliers and natural products, the Company cannot guarantee the absolute accuracy or completeness of such information.

  3. Customers with food allergies or intolerances are solely responsible for reading labels, checking ingredients, and consulting with a healthcare professional if necessary before consuming the products.

  4. The Company disclaims any liability for adverse reactions caused by allergens or ingredients listed or not listed on the Website.

10. Marketing and Newsletter Communication

  1. By providing your email address, you may receive transactional emails (order confirmations, shipping updates) as well as promotional communications (newsletters, offers, product updates).

  2. You may withdraw consent for marketing communications at any time by using the unsubscribe link included in such emails or by contacting info@carpebo.com.

  3. Transactional emails related to your orders cannot be opted out of, as they are necessary for order fulfillment.

11. Limitation of Liability

  1. The Company shall not be liable for any technical issues, including but not limited to, interruptions, delays, or failures of the Website arising from force majeure or third-party service providers.

  2. The Company’s liability for any claim is limited to the total value of the goods purchased.

  3. The Company shall not be held liable for indirect, incidental, or consequential damages.

12. Intellectual Property Rights

  1. All content on the Website (texts, photographs, graphics, logos, trademarks, product descriptions) is the intellectual property of the Company or licensed third parties.

  2. Unauthorized use, reproduction, or distribution of any content is strictly prohibited without prior written consent.

13. Governing Law and Jurisdiction

  1. These Terms & Conditions are governed by and construed in accordance with the laws of Greece and the applicable laws of the European Union.

  2. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the Courts of Xanthi, Greece.